Privacy Policy

Last updated: 1 January 2026

Dr. Sri Sushma Multispeciality Dental Clinic ("we", "our", or "the Clinic") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it. By using our website or visiting our clinic, you agree to the practices described here.

1. Information We Collect

We may collect the following personal information:

• Contact details — name, phone number, email address, and WhatsApp number when you book an appointment or submit a contact form.
• Health information — dental and medical history provided during consultations and treatment, as required for your care.
• Usage data — anonymised information about how you interact with our website (pages visited, time spent, browser type) collected via cookies.
• Payment information — billing details processed securely through third-party payment providers. We do not store card details.

2. How We Use Your Information

• To schedule, confirm, and manage your appointments.
• To provide dental treatment and maintain your clinical records as required by law.
• To send appointment reminders and follow-up messages via WhatsApp or SMS (with your consent).
• To respond to enquiries submitted via the website or WhatsApp.
• To improve our website and services using anonymised analytics.
• To comply with legal and regulatory obligations.

3. WhatsApp Communication

When you contact us via WhatsApp or submit a form on our website that opens WhatsApp, you consent to receiving appointment confirmations and follow-up messages on that number. You can opt out at any time by messaging "STOP" or contacting us directly.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share data with:

• Dental laboratories that fabricate prosthetics, crowns, or aligners for your treatment (clinical data only, no contact details).
• Referring specialists when your care requires it.
• Regulatory authorities if required by Indian law.

5. Data Retention

Clinical records are retained for a minimum of 7 years as required by applicable Indian health regulations. Contact and appointment data is retained for 2 years unless you request deletion. You may request deletion of non-clinical data at any time.

6. Cookies

Our website uses essential cookies required for the site to function, and analytics cookies (Google Analytics) to understand how visitors use our site. Analytics cookies are anonymised. You can disable cookies in your browser settings; this will not affect your ability to use the site.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of non-clinical data (subject to legal retention requirements).
• Withdraw consent for marketing communications at any time.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Our website is served over HTTPS. Staff with access to clinical records are bound by confidentiality obligations.

9. Third-Party Links

Our website may contain links to external sites (Google Maps, social media, WhatsApp). We are not responsible for the privacy practices of those platforms. We encourage you to review their privacy policies.

10. Children

We provide dental care for patients of all ages including children. Personal information for patients under 18 is collected with the consent of a parent or guardian who accompanies them to the clinic.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date at the top.